2-Year Warranty on All Our Products!

Enjoy peace of mind with our 2-year warranty. We’re so confident in the quality of our products that we want to make sure you have the best experience possible. Here’s what you need to know:

What does the 2-year warranty cover? Our 2-year warranty covers manufacturing defects that may occur within two years of your purchase date. If your product stops working due to a manufacturing fault, we’ll repair, replace, or refund it.

What’s included in the warranty? This warranty covers defects caused by manufacturing or material issues. This includes things like defective parts, like speakers, LED or buttons

What’s not covered? Our warranty doesn’t cover damage caused by accidental misuse or wear and tear. This includes:

  • Physical damage like drops or water exposure
  • Normal wear and tear from regular use
  • Loss of accessories like cables or remote controls

How to claim your warranty:

  1. Keep your receipt: You’ll need this to prove your purchase.
  2. Contact us: Get in touch with our customer support team at support@ollieleila.com or use our contactform.
  3. We’ll help you: We’ll guide you through the process and find the best solution.

Why choose our 2-year warranty?

  • Easy process: Claiming your warranty is a breeze.
  • Reliable service: We offer excellent customer support.
  • Peace of mind: Enjoy your product knowing it’s protected.

Have any questions? Don’t hesitate to contact us!

Ollie and Leila Ollie's Rocketship Warm white Glow

Shipping Made Easy: For You and Your Growing Family

We use trusty PostNL or DHL to deliver your precious cargo safely. Enjoy free shipping within the EU on orders over €40! Most orders arrive at your doorstep within 1-2 business days, so you can cuddle up with your little one sooner.

While unexpected delays can sometimes happen, we’ll do our best to get your order to you quickly, just like a newborn learns to find their way to your arms.

Return & Refund Policy

We want you to love your purchase! If you’re not completely satisfied, you can return most items within 14 days afer you receive the product.

  • Unopened & Unused: Items must be in original condition with all tags and packaging.
  • Return Shipping: You are responsible for return shipping costs, unless the item was defective or we made a mistake.
  • Refunds: Once we receive your return, we’ll process your refund within 14 business days.
  • Exceptions: Used items cannot be returned.

Return Address:
Ollies Paraplu B.V.
Johan Dijkstrasingel 59,
9951MS Winsum,
The Netherlands