Seller’s Address:

Ollies Paraplu B.V.
Johan Dijkstrasingel 59
9951MS Winsum (Gr)
The Netherlands

Please note: This address is for correspondence and order processing only. We do not have a physical store or showroom at this location.

Article 1: Definitions

Ollies Paraplu B.V.: The company selling audio products, hereinafter referred to as “the Seller”.

Customer: The buyer of audio products from the Seller, including both businesses and consumers.

Agreement: The agreement between the Seller and the Customer regarding the sale of audio products.

Article 2: Applicability

These general terms and conditions apply to all offers, orders, and agreements regarding the sale1 of audio products by the Seller, unless expressly agreed otherwise in writing. By placing an order, the Customer accepts these general terms and conditions.

Article 3: Offer and conclusion of the agreement

All offers from the Seller are non-binding, unless stated otherwise. The agreement is concluded at the moment the Seller confirms the Customer’s order in writing or by delivery of the products. The Seller reserves the right to refuse or cancel orders, for example, in case of technical errors or stock issues.

Article 4: Prices and payment

All prices are in euros, including VAT, unless stated otherwise. Payment must be made according to the payment method indicated on the invoice or on the website (e.g., bank transfer, iDEAL, credit card). If the Customer fails to pay on time, the Seller is entitled to charge interest and costs in accordance with the statutory interest and administration costs. In case of default, the Seller may postpone the delivery of the products.

Article 5: Delivery and shipment

The Seller aims to deliver the ordered products as soon as possible but is not liable for delays beyond its control. Delivery times are indicative and do not count as firm deadlines. Shipment takes place to the address specified by the Customer. The risks of shipment are borne by the Customer, unless agreed otherwise. The Seller is not responsible for loss or damage during shipment.

Article 6: Ownership and risk

Ownership of the delivered products only transfers to the Customer after full payment has been received by the Seller. The risk of loss or damage to the products transfers to the Customer upon delivery.

Article 7: Right of withdrawal

The Customer, as a consumer, has the right to dissolve the agreement within 14 days of receiving the products without giving reasons. The product must be returned unopened due to hygiene reasons. Products that are not sealed cannot be returned. The Customer must inform the Seller in writing of the withdrawal, after which the Customer must return the products within 14 days. The costs of the return shipment are for the Customer’s account, unless agreed otherwise.

Article 8: Returns and exchanges

Products can only be returned if they are in original condition and undamaged, including the original packaging. In case of a defect or damage to the product upon receipt, the Customer must inform the Seller within 48 hours of delivery. In such a case, the Seller will replace the defective product free of charge or refund the purchase price. Products that are specially manufactured or that cannot be returned for hygienic reasons are excluded from the right of withdrawal.

Article 9: Liability

The Seller is exclusively liable for direct damage resulting from a shortcoming in the fulfillment of the agreement, insofar as this damage is the result of intent or gross negligence on the part of the Seller. The Seller’s liability is limited to the amount paid out by the Seller’s insurer or, if lower, the amount paid by the Customer for the product concerned.

Article 10: Warranty

The Seller offers the usual warranty on the audio products (2 years), unless agreed otherwise. The warranty covers defects resulting from material or manufacturing faults but does not apply to damage caused by incorrect use, accidents, or normal wear and tear. The Customer can return a product under warranty to the Seller, who will examine the defective product and replace it if necessary.

Article 11: Intellectual property

All intellectual property rights relating to the products, such as copyrights, patents, trademarks, and design rights, remain the property of the Seller or the respective rights holders. The Customer is not permitted to copy, reproduce, modify, or otherwise infringe upon the Seller’s intellectual property rights.

Article 12: Privacy and personal data

The Seller processes the Customer’s personal data in accordance with applicable privacy legislation. The data will only be used for the execution of the agreement and for communication with the Customer about the order. For more information, the Customer can consult the Seller’s privacy statement. The Seller does not store personal data longer than necessary for the execution of the agreement and legal obligations.

Article 13: Disputes and applicable law

These general terms and conditions and the agreement between the Seller and the Customer are governed by Dutch law. Disputes will first be resolved through mediation. If mediation does not lead to a solution, the dispute will be submitted to the competent court in the Seller’s district.

Article 14: Contact Information

Questions about the General Terms and Conditions can be sent to support@ollieleila.com or via our contact form.